Scorch Branding LLCScorch Branding

Refund Policy

Last updated: July 9, 2026

Overview

At Scorch Branding LLC, we want our customers to be satisfied with their purchases. This Refund Policy outlines the refund and return terms for products and services offered through our website, online brands, e-commerce stores, and business service engagements.

Refund eligibility depends on the type of product or service purchased. Please read the sections below carefully, as different categories have different refund terms.

Digital Products and Downloads

Digital products, including downloadable artwork, templates, design assets, educational resources, software, and other digital content, are generally non-refundable once the product has been accessed, downloaded, or delivered to you.

Because digital products can be copied and retained after delivery, we are unable to offer refunds after access has been granted, unless required by applicable law.

Exceptions may be considered in the following cases:

  • The digital product was not delivered or is inaccessible due to a technical error on our end
  • The product received is materially different from what was described at the point of purchase
  • A duplicate purchase was made in error (contact us within 48 hours)

To request a refund for a digital product, contact us at scorchbranding@gmail.com with your order details and a description of the issue.

E-commerce and Physical Products

Physical products sold through our e-commerce brands and online stores may be eligible for return and refund according to the return policy stated on the specific product page or at checkout.

General guidelines for physical product returns:

  • Items must be returned in their original condition, unused and undamaged
  • Return requests should be initiated within the timeframe specified on the product page or order confirmation
  • Customers may be responsible for return shipping costs unless the return is due to our error
  • Refunds will be processed to the original payment method once the returned item is received and inspected

Specific return and refund terms for individual products or brands may vary. Please refer to the product page or checkout information for brand-specific policies.

Business Services

Refund terms for business services — including branding, website development, digital marketing, consulting, trucking industry solutions, and AI automation services — depend on the specific project agreement or statement of work entered into at the time of engagement.

General guidelines for service refunds:

  • Deposits and payments for work already completed are generally non-refundable
  • If a project has not yet begun, a partial or full refund may be available depending on the agreement terms
  • Custom refund terms may be outlined in your project contract or proposal
  • Disputes regarding service quality should be raised promptly so we can work toward a resolution

For questions about service-related refunds, please refer to your project agreement or contact us directly.

Subscription Products

If any of our brands offer subscription-based products or services, you may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. Refunds for partial billing periods are generally not provided unless required by law or stated in the subscription terms.

How to Request a Refund

To request a refund, please contact us with the following information:

  • Your full name and email address associated with the order
  • Order number or transaction ID
  • Product or service name
  • Reason for the refund request

Send your refund request to scorchbranding@gmail.com. We aim to respond to all refund requests within 5 business days.

Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Refund processing times may vary depending on your payment provider (e.g., Stripe, PayPal, credit card issuer) and may take 5–10 business days to appear on your statement after approval.

Chargebacks

If you have an issue with a purchase, we encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving issues fairly and promptly. Unauthorized or fraudulent chargebacks may result in account suspension.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that transaction.

Contact Us

For refund requests or questions about this policy, please contact us: